Job Details


APPLY CAREER

  
 
Posting Date : 18 April 2017
Job Title : Business Associate (Customer Experience)
No. Of Vacancy : 01
Experience(In years) : 1-2
City : Bangalore
Job Description : Areas of Responsibility
  • Co-ordinating and driving end-to-end cross-functional projects in collaboration with business stakeholders centrally and across markets
  • Interacting with senior stakeholders including department heads and CXO
  • Establishing processes for customer communication and measure effectiveness of the same
  • Identifying & tracking metrics to evaluate customer experience and facilitating data collation for the same
  • Setting up processes for measurement and communication of customer sentiment
  • Identifying high impact experiences and developing and implementing strategies to solve for the same
  • Identifying market best practices and establishing industry benchmarks
  • Developing product solutions to provide seamless experiences for customers
  • Formulating and running experiments to improve customer experience and reduce the need for customer interactions
  • Working closely with the customer support team on improving service

Desired Candidate:
  • Full time Graduate from a Tier-1 Institutes
  • Work experience of 1 - 2 years
  • Experience in a related role or consulting is preferred but not mandatory
  • Should be comfortable working with MS Excel and Powerpoint
  • Strong analytical skills, attention to detail, pro-activeness and ability to take ownership of projects is a must
About Client:  Our client is a fast growing VC-backed on-demand start up focused on revolutionizing the food delivery industry. We are made up of unbelievably awesome teams that are synonymous with talent, ambition, smartness, passion, versatility and focus. Hyper-productivity and creativity is what we value most as we build a start-up environment where curiosity is expected and high performance is the norm.

Their primary focus is on customer experience – ensuring superfast deliveries and doing this in the most seamless fashion for their customers. They are trying to execute this vision through our smartphone equipped delivery fleet, something which is unique compared to other food ordering platforms. Guided by an app and powered by custom built routing algorithms, we are building up a wondrous network of on-demand food delivery, one city at a time!

They are doing the food delivery biz in Eight cities-Bengaluru, Hyderabad, Mumbai, Gurgaon, Pune, Delhi, Chennai and Kolkata - across India. They have raised close to USD 20 million in Series A and Series B funding and USD 35 Million Dollars in a fresh round of funding this January 2016.
Share CV:  Please share the updated profile at poc@mquestpro.com